In an effort to better support our teachers and students during the summer break, the Department of Technology will offer multiple types of support between the dates of 5/31/2022 – 7/22/2022. This support, to be offered on district scheduled workdays, will include; remote support, scheduled on-site visits, and student ELBC device support. Descriptions and instructions for each are below.
Remote Support - Between the hours of 8 a.m. – 4 p.m., CCPS teachers can call the Support Center at 770-473-2772 to have a technician attempt to repair your laptop remotely. There is no need for you to submit a ticket as it will be created over the phone by the technician. If the Support Center is unable to assist remotely, you will need to schedule an “on-site visit” to have your laptop repaired.
Scheduled On-Site – You can submit a ticket requesting to schedule an appointment with an on-site technician at your school. A valid phone number must be listed on the ticket. A technician will reach out to you to schedule your appointment. Our technicians will make 3 attempts to contact you to create an appointment. Your request for on-site repair will remain open for 2 days. If an appointment has not been scheduled during that 2-day window, the ticket will be closed.
Student ELBC Device Support - Students in need of service for their county-issued ELBC device will need to contact their school administrator to schedule an on-site visit. The school administrator will enter a ticket on behalf of the student and schedule a time with the on-site technician to repair the device. We ask that a school administrator or designated representative is present to work with the student and parent and the on-site technician will address the technical support required.