Technology Summer Repair Process
In an effort to better support our teachers and students during the summer break, the Department of Technology will offer multiple types of support between the dates of 5/31/2022 – 7/22/2022. This support, to be offered on district scheduled workdays, will include; remote support, scheduled on-site visits, and student ELBC device support. Descriptions and instructions for each are below.
Remote Support - Between the hours of 8 a.m. – 4 p.m., CCPS teachers can call the Support Center at 770-473-2772 to have a technician attempt to repair your laptop remotely. There is no need for you to submit a ticket as it will be created over the phone by the technician. If the Support Center is unable to assist remotely, you will need to schedule an “on-site visit” to have your laptop repaired.
Scheduled On-Site – You can submit a ticket requesting to schedule an appointment with an on-site technician at your school. A valid phone number must be listed on the ticket. A technician will reach out to you to schedule your appointment. Our technicians will make 3 attempts to contact you to create an appointment. Your request for on-site repair will remain open for 2 days. If an appointment has not been scheduled during that 2-day window, the ticket will be closed.
Student ELBC Device Support - Students in need of service for their county-issued ELBC device will need to contact their school administrator to schedule an on-site visit. The school administrator will enter a ticket on behalf of the student and schedule a time with the on-site technician to repair the device. We ask that a school administrator or designated representative is present to work with the student and parent and the on-site technician will address the technical support required.